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Technical Support Form

Please visit our Help Center, now available in multiple languages.

After submitting your Technical Support request, you will receive an email with a case number for tracking purposes; please use this case number on all future communications concerning this case.

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Which version of the firmware are you using?*Don’t know the firmware version you printer is using? Click here to learn how to find out.


What is the Serial Number of your product? The Serial number is a 10 to 16 digit number located at the bottom of your printer.*



Does this problem cause any LED errors? (example: blinking power light, blinking error light)*

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