Restaurants and food service companies with airport locations have an immense opportunity to provide the meals and snacks travelers count on to sustain them before or after flights. However, filling orders and optimizing customer experiences can be a challenge without the right airport restaurant solutions.
Airport restaurant and concessions staff have to deal with demand from thousands of people, particularly when large flights land or at traditional mealtimes. Furthermore, travelers are looking for a variety of experiences. Some want quick service before catching a connecting flight and will not be patient if forced to waste time standing in line. Others want to relax in a restaurant during a long day of travel.
Regardless of how they engage, travelers want efficient service and food made to order. The complexity of managing multiple restaurants can make meeting those demands even more challenging. Operators may have numerous locations throughout an airport or have locations with different branding and menus. Ensuring smooth operations at each restaurant, counter, and concession stand requires real-time visibility and centralized control.
Must-Have Airport Restaurant Solutions
Technology tailored specifically for airport restaurants helps meet high customer expectations for quick, efficient service, even during peak times. Modern airport restaurant and food service operations leverage the following technologies:
1. Online Ordering and Cloud-Ready Hardware
With more travelers opting to order food and beverages from their mobile devices, online ordering has become an essential service for airport restaurants. Allowing customers to browse menus, place orders, and pay directly from their phones not only enhances convenience but also helps reduce wait times at busy counters. Customers can complete an order with a few taps as they move through the terminal, allowing staff to prepare the food before they even approach the restaurant.
To support this level of convenience, having cloud-ready hardware is ideal. Cloud-print-enabled printers receive orders directly from online ordering platforms, whether from mobile apps or websites, minimizing the need for extra devices or manual input. This technology helps staff stay updated with orders in real time, reducing delays and making sure that all orders—no matter where they come from—are accurately printed and efficiently managed.
Star Micronics’ CloudPRNT technology makes this process flawless by allowing printers to communicate directly with web-based ordering services. With Star’s CloudPRNT Next, enhanced by the MQTT protocol, airport restaurants benefit from faster, more reliable cloud communication, ensuring orders are printed promptly, even in high-demand environments.
2. Self-Service Kiosks
Deploying kiosks is one of the best ways to keep lines short and minimize errors and waste. Instead of waiting for assistance from an employee, travelers place their orders at a kiosk, using a touchscreen to choose precisely what they want.
Self-service “kiosks” can take many forms, from large interactive digital signage to touchscreens embedded in cabinets. However, a tablet in a secure enclosure supported by a tablet stand or display gives airport restaurants a space-saving way to provide self-service options.
With self-service kiosks, travelers are free to quickly browse their options and potentially even place orders with different restaurants or vendors near them from the same screen. Kiosk software can make nutrition and allergen information readily available and upsell customers with offers to expand an order into a combo or add a side.
After making their selections, travelers can pay at the kiosk using cash, a payment card, or a mobile wallet. A receipt or ticket with an order number is then printed for easy tracking. The receipt can also include an estimated time when the order will be ready so travelers can purchase items for their flights or run other errands before picking up their food.
3. Kitchen Printers
Once travelers place their orders, it’s essential for airport kitchens to receive them quickly and accurately. Kitchen printers ensure each order reaches the back of house promptly, helping staff prepare and serve food efficiently, even during busy times. By improving the order process, these printers contribute to faster service, ultimately creating a smoother experience and happier customers.
Impact printers are known for their durability and can handle the demands of busy kitchen environments. They reliably produce clear, legible orders, performing well despite the heat and humidity often found in kitchen spaces. These printers also offer fast output, simple paper loading, and a compact design to optimize space.
The SP700 series by Star Micronics supports CloudPRNT technology, which allows kitchen printers to receive online orders directly from cloud-based platforms without additional hardware. This capability makes it easier for staff to keep up with orders and reduces delays, providing a positive experience for both in-house and online customers.
SP700 Impact Printer
With its robust design and consistent print quality, the SP700 impact printer enhances both operational efficiency and customer satisfaction by streamlining order management.
As modern kitchens adopt effective heat control, thermal receipt printers are quickly becoming the standard for reliable performance in high-temperature settings. Thermal ticket or chit printers offer faster speeds and enhanced connectivity options, making them ideal for a more streamlined kitchen workflow.
Learn “Why Thermal Receipt Printers Have a Place in Today’s Modern Kitchens” here >
4. POS and Receipt Printers
For airport restaurant operations, POS and receipt printers play a crucial role in ensuring fast and polished customer experiences. High-volume environments require efficient POS systems that can quickly process various payment types, from mobile wallets to contactless cards, meeting the fast-paced demands of airport travelers. Paired with high-speed thermal receipt printers, these systems speed up transactions, minimizing wait times for customers eager to grab a bite before their flights.
In addition to efficient processing, clear and readable receipts improve order tracking and pickup for customers and staff alike. Thermal receipt printers provide crisp, legible receipts with order numbers and instructions, helping travelers and staff stay organized in the fast-moving airport environment.
mC-Print3 Receipt Printer
5. Label Printers
Label printers have become essential in airport restaurants, providing a versatile solution for labeling various items, from grab-and-go meals to fresh ingredients. Clear, easy-to-read labels display product names, nutrition facts, and prices, allowing travelers to make quick purchasing decisions, which is particularly valuable in fast-paced environments.
Linerless label printers, in particular, offer substantial benefits for airport restaurants. Unlike traditional labels, linerless labels do not have a silicone backing, which makes them quicker to apply, eliminates unnecessary waste, and keeps workstations cleaner and safer. These printers can use either a repositionable adhesive for temporary labeling or a stronger adhesive for more permanent applications.
mC-Label3 Multimedia Printer
The Star Micronics mC-Label3 is a versatile multimedia printer that prints a wide range of labels and receipts, including both permanent and repositionable sticky linerless. It features cloud connectivity and innovative technologies like SteadyLAN and TetherLAN for enhanced printing convenience.
6. Barcode Scanners
For restaurants looking to optimize inventory management and simplify workflows, barcodes or QR codes are an ideal addition to labels. Scanning these codes allows staff to quickly verify product details, check inventory levels, and even monitor sales trends for efficient reordering. Barcodes on receipts or QR codes for mobile app ordering also streamline the customer experience by making it easier to retrieve order details or participate in loyalty programs.
Additionally, barcode scanners, whether handheld or countertop, are invaluable for smooth and accurate order processing, age verification, and stock tracking. From portable devices for stockroom use to fixed scanners for checkout, barcode scanning equipment enhances operational efficiency and accuracy, giving airport restaurant staff reliable tools to improve customer service and maintain organized, well-stocked inventory.
Star's 1D/2D Barcode Scanners
Star offers a comprehensive range of IP-rated 1D/2D barcode scanners, ideal for diverse business needs. From retail to healthcare, our versatile scanners excel in parsing driver’s license and ID barcodes, ensuring swift and accurate data capture. Choose the perfect fit for your setup—desktop, handheld, or wireless Bluetooth options available.
View the Star Catalog
Discover the full range of Star Micronics airport restaurant solutions in our product catalog, offering the tools you need for efficient, high-performing airport dining operations.
Think Omnichannel for Airport Restaurant Solutions
Travelers come from all walks of life, and their preferences for how they interact with businesses vary widely. For instance, non-native speakers may find it easier to use a kiosk with multilingual support, while travelers with mobility issues may prefer browsing menu options on a screen instead of moving from restaurant to restaurant. Some guests may even want the convenience of ordering from multiple airport eateries at once.
On the other hand, travelers rushing to catch a connecting flight often seek quick grab-and-go options with fast self-checkout. Leveraging an omnichannel approach with airport restaurant solutions makes all types of engagement possible.
Additionally, these solutions empower airport restaurants to drive greater operational efficiency, improve order accuracy, and minimize waste. By connecting front- and back-of-house processes, operators can ensure control, consistency, and high-quality customer service. With the right technology, airport restaurants can overcome the unique challenges of airport hospitality, creating a frictionless, low-stress experience that benefits both travelers and staff.
