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Technical Support Form

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After submitting your Technical Support request, you will receive an email with a case number for tracking purposes; please use this case number on all future communications concerning this case.

Please be as specific as possible when completing the form below. Items marked with * are required.

Company*

First Name*

Last Name*

Title*

Phone*

Email*

Operating System*
Other O/S:

* Required if you select Other Windows", "Other Linux", or "Other Mac"

Interface*

Description*

Product*

Which version of the firmware are you using?*Don’t know the firmware version you printer is using? Click here to learn how to find out.

What is the Serial Number of your product? The Serial number is a 10 to 16 digit number located at the bottom of your printer.*

Please enter a brief one-line description of the problem (example: "Printer does not cut.”)*

Does this problem cause any LED errors? (example: blinking power light, blinking error light)*

Language*

We may need to contact you for more information or to walk you through a solution. Please choose the "Submit" button to send the form to the Technical Support Team

By clicking “I Agree," you agree to our Privacy Policy & Terms of Use. This may include product-related emails.

I Agree*

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