Scanners Archives - Help Center

Technical Support Form

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After submitting your Technical Support request, you will receive an email with a case number for tracking purposes; please use this case number on all future communications concerning this case.

Please be as specific as possible when completing the form below. Items marked with * are required.

Company*

First Name*

Last Name*

Title*

Phone*

Email*

Operating System*
Other O/S:

* Required if you select Other Windows", "Other Linux", or "Other Mac"

Interface*

Description*

Product*

Which version of the firmware are you using?*Don’t know the firmware version you printer is using? Click here to learn how to find out.

What is the Serial Number of your product? The Serial number is a 10 to 16 digit number located at the bottom of your printer.*

Please enter a brief one-line description of the problem (example: "Printer does not cut.”)*

Does this problem cause any LED errors? (example: blinking power light, blinking error light)*

Language*

We may need to contact you for more information or to walk you through a solution. Please choose the "Submit" button to send the form to the Technical Support Team

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Scanners

How to Test Star Products Using the Star Quick Setup Utility App

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How to Clear Bluetooth Pairing Cache Information from Star Scanners

How to Parse Drivers License Data fields with Star Scanners and StarSCAN software

How to use the Serial Connection Kit with Star scanners

Star Micronics Barcode Scanners Setup Guide

How to Test Star Products Using the StarPRNT SDK App